Shipping Policy
Zelnori is operated by Huizhou Yingchen Trading Development Co., Ltd.
This Shipping Policy explains our order processing, shipping charges, delivery estimates, tracking, and support for delivery-related issues.
ORDER PROCESSING
Orders are typically processed within 1–3 business days after payment has been successfully confirmed.
Orders placed on weekends or public holidays will begin processing on the next business day.
Processing time may occasionally be extended due to inventory verification, payment review, high order volume, or other circumstances outside our reasonable control.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information when available.
SHIPPING RATES
Our current shipping rates are:
• Orders from $0.00 to $44.99 USD:
Fast Shipping — $5.99 USD
• Orders of $45.00 USD or more:
Free Shipping — $0.00 USD
The shipping charge applicable to your order will be displayed at checkout before payment is completed.
ESTIMATED DELIVERY TIME
For orders shipped to the United States:
Order Processing Time:
1–3 business days
Estimated Transit Time:
7–15 business days
Estimated Total Delivery Time:
8–18 business days
The estimated total delivery time includes both order processing and transit time.
Delivery times are estimates and are not guaranteed arrival dates.
Carrier operations, customs processing, weather conditions, public holidays, seasonal shipping volume, transportation disruptions, and local delivery conditions may affect the final delivery date.
ORDER TRACKING
Once your order has been shipped, tracking information will be sent to the email address used when placing your order when available.
Please allow up to 1–3 business days after dispatch for tracking information to begin updating.
Customers are responsible for monitoring tracking updates and carrier notifications after shipment.
SHIPPING ADDRESS
Customers are responsible for providing complete and accurate shipping information at checkout.
If you notice an error in your shipping address, please contact us as soon as possible at:
service@zelnori.com
We will make reasonable efforts to update your shipping information before fulfillment begins.
However, we cannot guarantee that an address can be changed once the order has entered the fulfillment or shipping process.
Zelnori is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.
DELAYED OR LOST PACKAGES
If your package has not arrived within the estimated delivery period, or if your tracking information has not updated for an extended period, please contact us at:
service@zelnori.com
Please include your order number and a brief description of the issue.
Our customer support team will review the shipment status and assist with the appropriate next steps.
DAMAGED ORDERS
Please inspect your order after delivery.
If your package or product arrives damaged, please contact us as soon as possible and provide:
• Your order number
• A description of the issue
• Clear photos of the damaged item
• Photos of the packaging where possible
We will review the issue and provide an appropriate resolution in accordance with our Return & Refund Policy.
CUSTOMS, DUTIES, AND IMPORT CHARGES
Depending on the destination, customs duties, import taxes, brokerage fees, or similar charges may apply.
Unless otherwise stated at checkout, these charges are the responsibility of the customer and are determined by the destination country's customs authorities or shipping carrier.
Zelnori does not control these charges.
DELIVERY DELAYS
Occasional delivery delays may occur due to circumstances outside our reasonable control, including:
• Severe weather
• Carrier disruptions
• Customs inspections
• Public holidays
• Peak shipping periods
• Transportation delays
• Local delivery conditions
We appreciate your understanding when these circumstances affect delivery times.
CONTACT INFORMATION
Operating Company:
Huizhou Yingchen Trading Development Co., Ltd.
Brand:
Zelnori
Customer Support Email:
service@zelnori.com
Business Address:
No. 21, 1st Floor, Building 9, Commercial Logistics Center,
Jinze International Logistics Park,
Jiangbei No. 56 Community,
Huicheng District,
Huizhou, Guangdong, China